Terms and Conditions

  • Heavy Metal aims to make information about products and services accurate. However should there be unintentional errors relating to the product, pricing, availability, shipping and product supply, Heavy Metal will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.
  • If you are dissatisfied with the Web Site, the materials available on it, or with these Terms of Use, your sole and exclusive remedy is to discontinue using the Web Site.
  • The buyer or user of the product needs to make their own judgment of the safety and risks associated with various products that may be sold, and are solely responsible for the consequences of use of these products. Heavy Metal is not responsible for any consequences that arise from the use of the product.
  • Once you place an order with Heavy Metal, you cannot cancel this order once it is processed. You can only return damaged products or products that are not as per your order.
  • The product colour and actual size may vary from the visual representation on the website.

Heavy Metal Website Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care centre and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.